---
title: "Data retention and deletion at Syba"
description: "Every store that holds personal data at Syba, how long it keeps that data, and exactly what a deletion request removes from each one."
canonical: https://sybainsurance.com/trust/retention
---

Trust center

# What we keep, and what deletion removes.

A deletion request for a verified email removes the rows below. Audit entries keep only a hash of who acted.

What we keep, and what deletion removes.

Data | Where | Removed on deletion

account record | Convex, users | Yes

breach lookups | Netlify Blobs, audits | Yes

account event timeline | Netlify Blobs, audits | Yes

mobile push tokens | Netlify Blobs, audits | Yes

monitored identities | Netlify Blobs, watchlists | Yes

billing/subscription record | Netlify Blobs, subscriptions | Yes

insurance policy records | Netlify Blobs, policies | Yes

uploaded vault documents | Netlify Blobs, documents | Yes

phishing-simulation records | Netlify Blobs, simulations | Yes

concierge chat history | Netlify Blobs, messages | Yes

concierge conversation summaries | Netlify Blobs, memories | Yes

insurance claims | Netlify Blobs, claims | Yes

extension bearer tokens | Netlify Blobs, audits | Yes

session credential epoch | Netlify Blobs, audits | Yes

password-account email verification challenges | Convex, emailVerifications | Yes

seat threat-catch ledger (AE29 "ledger") | Netlify Blobs, audits | Yes

reported-phish records / per-seat reputation cache (AE29 "reputation cache") | Convex, orgReports | Yes

device check-in records | Convex, orgSeats | Yes

pending and tombstoned invites | Convex, orgInvites | Yes

org membership / seat status | Convex, orgMembers | Hashed or expired

audit trail (AE29 "the audit event holds only the hash") | Convex, orgAudit | Hashed or expired

The browser extension keeps a few counters on your own device: how many threats it detected, what it did about each one, and whether its warning was followed. They never reach SYBA servers, and uninstalling the extension clears them.

## More from the trust center

- [Trust center](https://sybainsurance.com/trust)
- [Security](https://sybainsurance.com/trust/security)
- [Data flow](https://sybainsurance.com/trust/data-flow)
- [Subprocessors](https://sybainsurance.com/trust/subprocessors)
- [DPA](https://sybainsurance.com/trust/dpa)