What happens after you call.
Your concierge team owns the claim from first report to resolution. You file once, a real person takes it from there, and every update lands on your dashboard.
The life of a claim.
These are the same four stages your dashboard shows. The timeline starts the moment you file, every entry stays, and nothing is staged in advance.
- 01 · received
You file it once.
Three short steps from your dashboard: what kind of incident it is, when it happened, and the details in your own words. The moment you submit, your claim gets a number and your concierge is notified. The first entry on your timeline says exactly what happened and nothing more: Claim received.
3 steps · concierge notified on submit - 02 · in triage
A person takes ownership.
Your concierge reviews every claim personally. Not a queue, not a bot wall: the same 24/7 team that picks up your calls owns the claim from first report to resolution, so you never re-explain from the start.
median pickup · 47 seconds - 03 · in progress
Evidence, documents, the carrier.
Once the claim is picked up, your concierge collects the supporting documents, screenshots and statements, so you are never asked to assemble a dossier alone. Where coverage responds, we file the claim through licensed broker placement, against capacity layered across A-rated carriers: the first $2M with Tokio Marine, above that up to $5M with Chubb.
$2M Tokio Marine · up to $5M Chubb - 04 · resolved
Resolution, in writing.
A claim ends with a record, not a silence. Your concierge stays on it until the incident is closed and you have a write-up. And if a claim is ever closed without action, the reason is posted to your timeline, in writing, where you can read it.
every update · on your timeline
What to have ready.
The filing form asks for three things. Everything else can follow.
The kind of incident. Online fraud, identity theft, ransomware or extortion, a deepfake impersonation, or something else. Pick the closest match; your concierge sorts out the rest.
When it happened. A date is enough, even an approximate one.
What you noticed, in your own words. Which accounts or devices are involved, and anything you have already done.
Documents can wait. Screenshots and statements are added once your concierge picks the claim up. Never include passwords.
While the claim is open.
Your dashboard shows the whole thing, end to end. Every claim carries one of five statuses with a running timeline underneath it, and when your concierge posts an update it appears as a note from your concierge, never an anonymous system message.
One person owns the claim, so you never start over. You do not chase. You read.
Under attack right now?
Claims are for afterwards. If money is moving or an account is being taken over, members go straight to the SOS report in the dashboard: twelve seconds to file, and critical incidents carry a 15-minute response SLA. Prefer a voice? Open the Syba app and press Call. The 24/7 team answers in about 47 seconds.
US insurance claims: EPIC Insurance Brokers · +1 (407) 378 6203
Know the answer before you need it.
Read exactly what is covered, or price a policy for your household in a few minutes.
Insurance coverage is provided on a layered basis by A-rated carriers. The first $2,000,000 of coverage is underwritten by Tokio Marine; the layer above $2,000,000 up to the $5,000,000 limit is underwritten by Chubb. Policies are placed through SYBA’s licensed insurance brokers (EPIC Insurance Brokers & Consultants in the United States). Coverage, limits and availability vary by jurisdiction and are subject to the terms of the issued policy.